Refund policy

Refund & Return Policy

At Habysha, your satisfaction is our priority. If you're not completely happy with your order, we're here to help. Please read our policy below.

7-Day Return Window

You have 7 days from the date you receive your order to request a return or exchange. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all tags, accessories, and free gifts included.

How to Request a Return

Before returning anything, please contact us first so we can guide you:

Please share your order number and, for damaged or incorrect items, clear photos or a short video. Once we approve your request, we'll share the return address and next steps. Items sent back without contacting us first cannot be processed.

Damaged, Defective, or Wrong Items

If your product arrives damaged, defective, or you received the wrong item, we're truly sorry — this is on us. Contact us within 48 hours of delivery with photos/video, and we'll arrange a free replacement or a full refund, including any return delivery cost. You won't pay anything extra in these cases.

Items That Cannot Be Returned

For hygiene and safety reasons, the following cannot be returned or exchanged unless they arrive damaged or defective:

  • Beauty, skincare, and personal-care items (once opened or used)
  • Undergarments, socks, and intimate accessories
  • Items marked "Final Sale" or bought on clearance
  • Free gifts and promotional items

Return Shipping

If you're returning an item because of a change of mind or wrong size/colour choice, the return delivery cost is covered by the customer. If the return is due to our error (damaged, defective, or wrong item), Habysha covers the full cost.

Refunds

Because most orders are placed as Cash on Delivery, refunds are issued by bank transfer, JazzCash, or Easypaisa to the account details you provide. Once we receive and inspect your returned item, we'll approve your refund and process it within 5–7 business days. You'll be notified by WhatsApp or email once it's done.

Exchanges

Want a different colour, size, or product instead of a refund? Just let us know when you contact us and we'll arrange an exchange, subject to stock availability.

Order Cancellation

Changed your mind? You can cancel your order free of charge any time before it's dispatched — just message us on WhatsApp with your order number. Once an order has shipped, it falls under the standard return policy above.

Need Help?

Our team is here for you. Reach out any time:

Thank you for shopping with Habysha. 🇵🇰